Just before 1 am on Wednesday, June 14, 2017, Behailu Kebede called emergency services to report a fire that had started in his flat. He had just been awoken by an “unusual beeping sound” and saw that his kitchen had started to fill with smoke. He told the emergency services operator that the fire had started “in the fridge” in Flat 16 on the fourth floor of Grenfell Tower in west London. “Quick, quick, quick,” he said, adding “it’s burning” once the operator confirmed that fire engines were on their way. Kebede’s call was the first of many by residents…

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